SLA Monitoring: Proactive Alerts Before Breaches Happen
Per-client SLA configuration, automated alert thresholds, and direct operations center visibility — shifting SLA management from reactive reporting to proactive control.
Modules updated:
order-management
dispatch-management
transport-intelligence
Service level breaches in transport almost never surprise the dispatcher. The warning signs are usually visible hours in advance — a loaded truck still at origin, a pick-up window missed by 30 minutes, a driver not confirming departure. What's missing is a system that surfaces these signals in time to act. This update to CargoTMS SLA monitoring adds the alert layer that converts visible data into timely action.
✅ What Changed
- Per-client SLA configurations: pickup windows, delivery windows, and document submission deadlines set individually.
- Automated threshold alerts: dispatchers are notified when an order approaches its SLA boundary — before it is breached.
- SLA status visible directly on the Operations Center dashboard — no separate report required.
- Historical SLA performance visible per client and per route — identify systemic weak points.
- Alert escalation: configurable warning thresholds (e.g. 2 hours before window close) separate from breach notifications.
- CMR document submission SLA tracking: flag orders where delivery confirmation documents are overdue.
SLA management has no value if the alerts arrive after the breach. This update moves CargoTMS SLA monitoring from a reporting tool to an early warning system — giving dispatchers the time window to intervene.
Explore the feature:
See full feature details →
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