🎯 Dispatch Management

The Operations Center That Gives Dispatchers Full Control

Assign carriers, track active orders, monitor SLA compliance, handle exceptions and respond to incidents — all from the dispatch board without switching tools.

One view
All active orders
Real-time
SLA monitoring
Instant
Incident alerts
🎯 Dispatch Management

The Operations Center That Gives Dispatchers Full Control

Assign carriers, track active orders, monitor SLA compliance, handle exceptions and respond to incidents — all from the dispatch board without switching tools.

Centralized Dispatch Board

All active orders visible in one board. Filter by carrier, client, status, date or route. Dispatch doesn't miss anything — the board shows what requires action.

Carrier Assignment & Confirmation Tracking

Assign orders to carriers, track confirmation status, and receive alerts when carriers don't confirm within the expected window. Follow-up is triggered automatically.

SLA Monitoring & Escalation

Set SLA rules per client or order type. CargoTMS monitors pickup and delivery time compliance and escalates automatically when a deadline is at risk.

Real-time Order Status Feed

As drivers confirm pickups and deliveries from their phones, the dispatch board updates in real time. No calls needed to know where an order is.

Incident and Exception Handling

Missing documents, late confirmations, delivery delays — dispatch sees exceptions in a dedicated queue with priority flagging. Handle issues before they escalate.

Carrier Communication Log

Every notification sent to a carrier is logged: email sent, read, confirmed. Dispatch has a full audit trail for every communication event.

How it works

The Operations Center That Gives Dispatchers Full Control

01

Order enters the dispatch board

New orders appear in the dispatch board immediately upon creation. Status, carrier, dates and any missing information are visible in one row.

02

Dispatcher assigns and monitors

The dispatcher assigns a carrier, sends the order, and tracks confirmation. If the carrier doesn't confirm in time, an alert triggers automatically.

03

Real-time execution visible

As the driver moves through the trip — pickup confirmed, on route, delivery confirmed — the dispatcher sees every update without calling anyone.

04

Exceptions handled proactively

Delays, missing CMR, SLA breaches — all surface in the exception queue. Dispatch handles them immediately instead of discovering them at month-end.

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Dispatch Management

CargoTMS — Operations center showing active orders, carrier status and SLA monitoring
Dispatch board — all active orders, carrier confirmations and SLA status in real time
CargoTMS — Operations center showing active orders, carrier status and SLA monitoring — detaliu
🎯 Dispatch Management

The Operations Center That Gives Dispatchers Full Control

Assign carriers, track active orders, monitor SLA compliance, handle exceptions and respond to incidents — all from the dispatch board without switching tools.

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FAQ

Frequently Asked Questions

What is the difference between the dispatch board and the regular order list?
The dispatch board is an operational view focused on active orders requiring dispatcher attention — unconfirmed, in transit, delayed or missing documents. The order list is the full historical and archive view.
How does SLA monitoring work?
You define SLA rules per client or order type (e.g., pickup within X hours of order creation, delivery within Y days). CargoTMS monitors compliance and escalates — by alert and notification — when an SLA is at risk.
Can dispatch see which carriers are performing well?
Yes. Carrier performance metrics are available: confirmation rate, on-time delivery rate, CMR submission rate. Data to manage your carrier panel based on performance.
Is the dispatch board accessible on mobile?
Yes. The CargoTMS platform is fully responsive. Dispatchers can monitor the board and take action from a tablet or phone during off-hours or when away from the desk.

See it in action

Request a free personalised demo. We'll walk you through the platform with your specific use case.

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Related Modules

📋 Order Management 📊 Transport Intelligence 🚛 Fleet Management